How To Respond To Reviews, Both Good And Bad




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Nitin Kapur: How do you handle "FAKE" reviews ....competitors leave fake reviews from fake profiles to destroy online business reputation...

Sahara Desert Trips: thank you for sharing these tips

Mandy Haws: Great tips, thank you!

Work Pics: You really should have a list of things NOT to say - which is the biggest problem I find. Business owners need to know that a bad review is an opportunity to get better, demonstrate how much they care and also show that they have nothing to hide. The key here is to earn trust through clear, simple demonstrated ability to solve problems and not take it personally.
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How To Respond To Reviews, Both Good and Bad